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Privacy Policy

Last updated: October 21, 2026

At UseIt, we take your privacy seriously. This Privacy Policy explains what personal data we collect when you use UseIt Studio, how we use and share it, and the choices you have.

Your use of the Service is subject to our Terms of Use, which incorporate this Privacy Policy. Capitalized terms not defined here have the meanings given to them in the Terms of Use.

1. Who we are and what this covers

UseIt Studio is provided by USEIT PTE. LTD. (“UseIt,” “we,” “us,” or “our”). This policy applies to the UseIt website at useit.im, the UseIt Studio web app at studio.useit.im, the UseIt Studio desktop app, and related services (together, the “Service”).

“Personal data” means information that identifies or relates to a particular individual, including information described as “personal information” or “personally identifiable information” under applicable law. This policy does not cover the practices of companies we don’t own or control, such as the software you connect to the desktop app or the services you sign in with.

2. Information we collect

We collect the following categories of personal data, from you directly, automatically when you use the Service, and from services you choose to sign in with:

Category and examples Why we collect it Who we share it with
Account and profileEmail address and password; if you sign in with Google, your name, email address and profile picture from Google; the public name, bio and avatar you add to your profile.
  • Creating and securing your account
  • Providing the Service
  • Contacting you about your account
  • Service providers
  • Other users (public profile only)
Content you createPrompts and chat messages; images, PDFs and other files you upload; designs, images and other Outputs generated for you; projects; comments you post.
  • Providing the Service, including generating Outputs
  • Producing products you order
  • Troubleshooting and support
  • Service providers, including AI model providers
  • Production partners (for orders)
  • Other users (only what you publish)
Desktop app dataThe names of installed apps and their window titles; documents you ask the app to work on; screenshots it takes while carrying out a task you requested; screenshots you capture and attach yourself.
  • Carrying out the tasks you request in your software
  • Service providers, including AI model providers
Orders and deliveryRecipient name, delivery address and phone number; the products, designs and quantities you order; order status and after-sales requests.
  • Producing and delivering your order
  • Handling cancellations and after-sales requests
  • Accounting, tax and legal compliance
  • Production partners
  • Shipping carriers
  • Payment processor
Payment dataPayment details and the email address for your receipt, collected by our payment processor, Stripe. We receive payment status and subscription details; we do not receive or store your full card number.
  • Processing payments, subscriptions and refunds
  • Preventing fraud
  • Payment processor
Survey answers, feedback and supportAnswers to our optional welcome survey (how you heard about us, your role and what you plan to make); ratings, descriptions and screenshots you attach when you report a problem with a response; emails and other messages you send us.
  • Understanding who uses the Service
  • Fixing problems and improving the Service
  • Responding to you
  • Service providers
Device and usage dataIP address; device, operating system, browser and app version; pages viewed and features used; error reports; records of AI runs (inputs, outputs and steps).
  • Security and fraud prevention
  • Debugging and monitoring
  • Analyzing and improving the Service
  • Service providers, including analytics and error-monitoring providers

We will not collect additional categories of personal data, or use the personal data we collect for materially different, unrelated or incompatible purposes, without telling you or obtaining your consent.

3. How we use information

We use personal data to:

  • create and manage your account and sign you in;
  • provide the Service, including generating and editing designs, preparing production files and carrying out tasks in the desktop app;
  • process payments and subscriptions, and produce, ship and support the products you order;
  • operate the Gallery, including showing your published designs and public profile, and handling reports;
  • send you service messages, such as email verification, password reset, receipts and order updates;
  • respond to your questions, feedback and problem reports;
  • keep the Service secure, prevent fraud and abuse, and debug problems;
  • understand how the Service is used and improve it; and
  • comply with legal obligations and enforce our Terms of Use.

4. AI processing

The Service uses cloud AI models. To generate a result, we send the content needed for that task, such as your prompt, the images or files you selected, and screenshots taken during a desktop task, to third-party AI model providers. The desktop app works only with what a task needs; it does not scan your disk or screen in the background.

We do not use your content to train AI models, and our AI model providers are not permitted to train their models on it.

We keep records of AI runs so that we can troubleshoot problems, prevent abuse and check the quality of the Service. Members of our team may review these records, for example when you report a problem with a response.

5. How we share information

We do not sell your personal data. We share it only as described below.

  • Service providers that help us run the Service on our behalf: cloud hosting, databases and file storage; AI model providers; payment processing; email delivery; error monitoring, AI run monitoring and analytics. They may use personal data only to provide their services to us.
  • Production partners that make the products you order. They receive the designs, files and specifications needed to make your product.
  • Shipping carriers, which receive the recipient name, delivery address and phone number needed to deliver your order.
  • Our payment processor, Stripe, which collects your payment details directly. See Stripe’s privacy policy for how it uses your information.
  • Other users, who can see what you publish to the Gallery (see Section 6).
  • Sign-in providers. If you sign in with Google, Google provides us with the account information described in Section 2.
  • Legal and safety. We may disclose personal data where required by law, or where we believe in good faith that it is necessary to comply with a legal obligation, enforce our agreements, or protect the rights, property or safety of UseIt, our users or others.
  • Business transfers. Personal data may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of all or part of our business.
  • With your consent, or at your direction.

We may also create aggregated, de-identified or anonymized data that no longer identifies you, and use and share it for lawful business purposes.

6. Public content in the Gallery

When you publish a design to the Gallery, the following become public right away: the design’s title and description, its cover and example images, the method used to create it and the resources it needs, and your public profile (name, bio and avatar). Comments, likes and follows are public too. Your project chats stay private.

Anyone who visits the Gallery can see public content, and other users may make their own versions of your design. Please don’t include personal information in a design or description that you don’t want to be public. Content you later remove from the Gallery may remain in versions other users have already made.

7. Cookies and analytics

Our website (useit.im) uses Google Analytics to understand how visitors use it, for example which sections are viewed, how far people scroll and which links they click. Google Analytics sets cookies and receives information such as your IP address and device. You can block cookies in your browser settings, or install the Google Analytics Opt-out Browser Add-on.

The UseIt Studio apps use cookies and similar browser storage that are needed to keep you signed in and to remember your preferences, and they use error monitoring, and may use product analytics, to keep the Service working and improve it.

We do not use advertising cookies. Our Service does not currently respond to “Do Not Track” signals.

8. International transfers

We are based in Singapore, and we and our service providers process personal data in other countries, including the United States. For orders, your order and delivery details are also processed in the countries where your products are made and shipped from. These countries may have data protection laws that differ from those where you live. Where required, we take steps to make sure your personal data receives an adequate level of protection.

9. Data retention

We keep personal data for as long as we need it to provide the Service and for the purposes described in this policy. For example:

  • we keep your account and profile information for as long as you have an account with us;
  • we keep your projects and chats until you delete them or your account is deleted;
  • we keep order, payment and tax records for as long as required by law and for accounting; and
  • we keep logs and records of AI runs for a limited period, for troubleshooting.

We may keep information longer where required by law or to resolve disputes, and we may keep de-identified data indefinitely.

10. Your choices and rights

You can update your profile and delete your chats in the Service at any time. To delete your account, email us at support@useit.im from the email address associated with it.

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal data, to object to or restrict certain processing, and to withdraw consent where we rely on it. To make a request, contact us at support@useit.im. We may need to verify your identity before we respond, and we will respond within the time required by applicable law. You also have the right to complain to your local data protection authority.

11. Data security

We protect personal data using appropriate physical, technical, organizational and administrative measures, and we encrypt data in transit. You can help protect your account by choosing a strong password, limiting access to your devices and signing out when you are done. No method of transmitting or storing data over the internet is completely secure, so we cannot guarantee absolute security.

12. Children

The Service is not intended for anyone under 18 years of age, and we do not knowingly collect personal data from children under 18. If you are under 18, please do not use the Service or send us any personal data. If we learn that we have collected personal data from a child under 18, we will delete it as quickly as possible.

13. U.S. state notices

California. Under California Civil Code Sections 1798.83–1798.84, California residents may ask us not to disclose personal data to third parties for their direct marketing purposes. We do not disclose personal data to third parties for their direct marketing purposes.

Nevada. We do not sell personal data as sales are defined in Nevada Revised Statutes Chapter 603A.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will tell you about material changes by posting a notice on our website or in the Service, by email, or by other means, and we will update the “Last updated” date above. If you continue to use the Service after the changes take effect, the updated policy applies to you.

15. Contact

If you have any questions or comments about this Privacy Policy or how we handle your personal data, or you want to exercise your rights, please contact us at support@useit.im.